We advise all of our customers to arrive at least 30 minutes prior to your scheduled bounce time. This will allow you enough time to complete a risk acknowledgement form, check-in at the front desk, and receive a safety briefing from a member of our flight crew prior to entering the arena.

Please note: all participants must receive a safety briefing before they are permitted entry (even if you have visited us before). Our safety briefings begin 15 minutes prior to each scheduled session. We are not responsible for time lost due to late arrival or lack of signed risk acknowledgement form(s).

During our peak times (weekends & school holidays) we will be unable to guarantee that you receive the full time you have booked for and you will only be able to join in for the remainder of your original booking slot. We cannot add extra time to the end of your session to make up for any time lost at the start.

During off-peak times we will do everything we can to give you the full time you have booked for however this will require us to reschedule your tickets to the next available session and you will be required to wait until this session begins.

We do have closed lockers on-site to store your valuables in (i.e. phones, money, jewellery etc.) starting from £1. We also have several open lockers available for less valuable items i.e. shoes or jackets etc. All of our lockers are available on a first-come first-serve basis.

Personal property stored in our lockers is done so completely at your own risk.

We do. However, access is limited to specific areas of each park’s facility area and arena. For more information:

Edinburgh

Call us on 0131 634 0140 (Option 1)
Email us at jump@ryzeedinburgh.com

Dundee

Call us on 01382 549 979
Email us at jump@ryzedundee.com

We have dedicated sessions for all ages at Ryze!

Crawling babies up to 8-year-olds can bounce daily 10-11am in an exclusive session for this age only.

Ages 2 & 4 years old can bounce in the main arena during our quieter, mid-week term time sessions 11am-3pm subject to capacity.

For ages 4+, you can bounce every day from 11am around the park having fun!

However please note, some pieces of equipment are height restricted.

We always recommend booking in advance. It’s the smartest and easiest way to guarantee your space.

We do accept walk-ins however Ryze has an occupancy capacity in its facilities that cannot be surpassed and so we cannot guarantee space during our peak times (weekends & school holidays).

FOR BOOKINGS OF UP TO 10 PEOPLE:

We will happily re-schedule or refund a booking any time up to the day before you are scheduled to arrive. Unfortunately, tickets become non-refundable and non-transferrable on the day of your session.

If you require a refund or wish to reschedule your tickets to another day/time, please contact the relevant park.

FOR PARTIES AND GROUPS OF 11+ PEOPLE:

Payment for Parties and Large Group Events will be given a full refund on cancellations made more than a week in advance. A payment becomes non-refundable within 7 days of the event.

To re-schedule or refund parties or large group events please contact the relevant park. Please note we will not refund tickets in your booking for jumpers that do not turn up on the day of the event.

Anyone who wishes to enter the park arena MUST have a valid signed risk acknowledgement form before they are permitted entry. Anyone under the age of 16 must have a form signed by either their parent, their legal guardian, or a responsible adult (aged 18+) with the parent/legal guardian of the participant’s permission to sign on their behalf.

Spectators are not permitted into the park arena and therefore do not require a risk acknowledgement form for themselves.

Click Here To Complete Risk Acknowledgement Form.

If you want to take some photographs on the park, please check in at reception and they will give you a “spectator pass” to pop up see your kids and grab some photos.

Additionally, we have a viewing gallery and café for you to relax with a cup of coffee and free Wi-Fi to watch your bouncers.

If you have bouncers under 4, then they do require a supervising adult on the park with them at all times. We require at least 1 adult to every 2 children. Please note supervising adult are not permitted to bounce on the trampolines when supervising.

Ryze cannot be held responsible for lost, stolen or damaged property in the park. We will do our best to ensure that any items lost or found are reunited with their owner.

As storage facilities are limited we can only hold on to lost:
Articles of clothing for a maximum of 30 days.
Valuables (e.g. mobile phones) for a maximum of 6 months.

If you have lost property, please contact the relevant park. Please provide us with a detailed description of the property, being sure to note any unique attribute or identify features along with the date of loss.